A trigger in the Automation Workflows allows you to set different conditions to run automated actions.
Automation Workflow Triggers
Using triggers, you can activate an automated action(s) based on the conditions fulfilled. It's highly useful to serve your customers in a timely manner and perform different actions when you're away from the platform. Or when you want to handle fewer tasks.
At Rampwin, you can utilise 4 types of Automation Workflow Triggers:
You can use this trigger to set conditions to activate an automated action(s) when you or your teammate send a message to the client/customer/user using Chat.
Using this Trigger, you can activate an automated action(s) based on the conditions when you receive a message on the selected Channel.
If you or one of your teammates creates a new contact using Chat, then this trigger will run the automated action(s) based on the conditions met.
Activate an automated action(s) when a new Facebook lead is generated through the selected integration while creating the automation workflow.
Create an Automation Workflow triggered by the addition or removal of the Tag from the contact's info.
During creating an automation workflow, choosing Trigger (1) or (2) will further open multiple Trigger Conditions.
Each Trigger has a different set of conditions. Once these conditions are fulfilled, the automated Actions run.