Chat Assignment Settings
Chat Assignment Settings" typically refers to the configuration options available for managing how incoming chats or messages are assigned to agents or representatives within a business or customer support system. Here's a general guide on how you might access and configure these settings:
Agent Availability: Configure settings related to agent availability, such as specifying working hours or setting up automatic routing during peak times.
The "Agent On Break" feature typically allows agents or representatives in a customer support or chat system to indicate when they are temporarily unavailable to handle incoming chats or calls. Here's how this feature generally works and how it can be configured:
Non-Working Hours Status: During times when agents are not scheduled to work, they can set their status as "Non-Working Hours" or "Offline". This indicates to the system and customers that they are unavailable to handle inquiries.
Last updated
