Rampwin | Chat Commerce
  • Welcome to Rampwin
  • 🚀 STARTING WITH RAMPWIN
    • Login to Rampwin
  • Connecting to a Channel
  • Add Team Members
  • Reply to Messages
  • ⚙️ Setting
    • Overview
  • My Account
  • General
  • Chat Settings
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  • Live Translation Settings
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  • Chat Queue Setting
  • Reply on Conversation Status Change
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  • Roles & Permissions
  • Department
  • Team
  • Quick Reply
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  • Trigger
  • Trigger Conditions
  • Actions/Steps
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  • 🧰RAMPWIN MODULES
    • Dashboard
  • Chat
  • Search Conversation
  • Select and Download Conversations
  • Send Message
  • Contact Info
  • Chat More Options
  • Channels Overview
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  • Contact List
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  • Follow Ups
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  • Marketplace App
    • Shopify Marketplace Setup
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  • 🌎 Rampwin Messaging Channels
    • Connecting to a Channel
  • Channels Overview
  • WhatsApp Integration
  • Cloud API
  • Message Templates
  • Button/Options/Product Messages
  • WhatsApp Message Templates
  • Facebook Integration
  • Viber Integration
  • Store Settings
  • Message Templates
  • Page Post Comments
  • Instagram Integration
  • 🛍️STORE SETTINGS
    • WhatsApp
    • Catalog Settings
    • Products
    • Payment Settings
    • Facebook
    • Instagram
  • 💡MORE How-TO's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
    • Setup Zoho CRM Extension
  • 💳PAYMENT METHOD AND SUBSCRIPTION
    • Add Payment Method
    • Manage Subscription Plans
  • API Documentation
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On this page
  • Overview
  • Search Options
  • Channel Selector
  • Conversation Tray
  • Contact Info
  • Chat Area
  • Chat More Options

Chat

Stay updated with user queries and respond to them promptly.

PreviousDashboardNextSearch Conversation

Last updated 12 months ago

Overview

The Chat module at Rampwin allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.

Through Chat, you can respond to queries coming from WhatsApp, Facebook, Instagram, Telegram, and WeChat.

Although upon login to Rampwin, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

Accessing Chat Module

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

Search Options

Using this particular option in the Chat module, you can search, filter, and sort conversations.

Channel Selector

Switch between Rampwin channels to view conversations and communicate with users messaging from different chat platforms.

Conversation Tray

Select conversations to communicate with users.

Contact Info

Edit contact information; create ticket and more.

Chat Area

Simply communicate with users using different message types and more.

Chat More Options

Change conversation Open status, read status, assign bot, pin chat, and more.

Rampwin Chat Window
Chat Search Options
Chat Channel Selector
Contact Info In Chat
Rampwin Chat Area