Rampwin | Chat Commerce
  • Welcome to Rampwin
  • 🚀 STARTING WITH RAMPWIN
    • Login to Rampwin
  • Connecting to a Channel
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  • ⚙️ Setting
    • Overview
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  • Live Translation Settings
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  • Chat Queue Setting
  • Reply on Conversation Status Change
  • Working Hours
  • Roles & Permissions
  • Department
  • Team
  • Quick Reply
  • Automation Workflows
  • Trigger
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  • Actions/Steps
  • Custom Fields
  • 🧰RAMPWIN MODULES
    • Dashboard
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  • Automation
  • Integrations
  • Rest API
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  • File Manager
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  • Marketplace App
    • Shopify Marketplace Setup
  • WooCommerce Marketplace Setup
  • Setup WooCoomerce Automations
  • 🌎 Rampwin Messaging Channels
    • Connecting to a Channel
  • Channels Overview
  • WhatsApp Integration
  • Cloud API
  • Message Templates
  • Button/Options/Product Messages
  • WhatsApp Message Templates
  • Facebook Integration
  • Viber Integration
  • Store Settings
  • Message Templates
  • Page Post Comments
  • Instagram Integration
  • 🛍️STORE SETTINGS
    • WhatsApp
    • Catalog Settings
    • Products
    • Payment Settings
    • Facebook
    • Instagram
  • 💡MORE How-TO's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
    • Setup Zoho CRM Extension
  • 💳PAYMENT METHOD AND SUBSCRIPTION
    • Add Payment Method
    • Manage Subscription Plans
  • API Documentation
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On this page
  • Overview
  • Create a Quick Reply
  • Edit a Quick Reply
  • Delete a Quick Reply
  • Use

Quick Reply

PreviousTeamNextAutomation Workflows

Last updated 1 year ago

Overview

Quick replies are helpful when you don't want to send the same message over and over manually to the same or different customers. At Rampwin, you can create Quick Replies and send them using Chat to save time and respond to the user quickly.

To access Quick Reply, go to Settings → then click on the Quick Reply tab.

Create a Quick Reply

To create a Quick Reply, click Create Quick Reply.

This will open the Quick Reply modal with fields to enter,

  • Quick Reply Title - Enter the title

  • Quick Reply - Enter the description

  • And Choose File to attach an image file.

Simply input the details, add a file if you need it, and once done, click Update

Edit a Quick Reply

To edit a Quick Reply, go to Settings → Quick Reply → then click the Edit icon.

This will open the Update Quick Reply modal. Here, you can make the changes as required to the selected Quick Reply. Once edited, click Update.

Delete a Quick Reply

On the Quick Reply tab, click the Trash icon to delete a particular Quick Reply.

Then click Confirm to finalize deleting.

Use

As you click the Quick Reply button, it will provide you with different quick replies to select.

A Quick Reply could be used through Chat while conversing with a contact. Simply click the Plus iconand then select the Quick Reply button.

Quick Replies

After selecting the Quick Reply, click the Send buttonor press Enter.

You can remove the file if not required by tapping the Cancel button.