Send Message
Using the Chat Area of Chat module, you can communicate with your customers. Send simple and interactive messages such as Quick Reply, Audio Message, Template Message and more. Using this guide, you'l
To send a message, simply type your text in the message area and then click the send buttonto send it.
To utilize other options, check out the following sections.
Audio Message
To send an audio message using Rampwin Chat, click the plus button icon, then from the menu that pops up, choose Record Voice.
Then click on the microphone buttonto record your voice. Once the voice is recorded, click thestop button, and click Upload.
Once it's uploaded, click the send button
Quick Reply
To send a quick replay, which you've created using the Quick Reply tab in Settings, click the plus button icon, then select Quick Reply.
Or, you can type / to view quick replies, then select a one and click the send button to deliver it. With this, you won't be able to send file attached to the quick reply.
Quick ReplySend Template Message
If you've created template message and want to send it, you can use the Chat Area of the Chat module.
Sending a template message is only accessible to supported Channels. Learn more about message templates at WhatsApp Message Templates.
To send a template message, click the plus button icon, then select Send Template Message.
Then, from the Select Template popup, select the template you want to send. And once selected, click Send.
Send Payment Link
Then, in the Generate Payment Link popup, select the items and then click Generate Payment Link.
Send Buttons/Options/Product Messages
If you've created interactive messages before using the supported channels, you can send them using the Chat area of the Chat module.
Buttons/Options/Product Messages can only be sent using the 360dialog, Emma and Cloud API channels.
Then from the Send Interactive Message popup, select your message and click Send.
Attach File
If you've already uploaded the file, click on the File Manager tab, then select the file and click Upload.
Emoji Use
Send Message With Enter Key
For ease of use, you can set Rampwin Chat to send messages by tapping the Enter key in the keyword.
To do that, tick the Press enter to send checkbox. Likewise, you can limit the chat to not send messages when you press the enter key by unchecking the same checkbox.
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