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Rampwin | Chat Commerce
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Reply to Messages

Stay updated with user queries and respond to them promptly

Overview

The Chat module at Rampwin allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.
Through Chat, you can respond to queries coming from WhatsApp, Facebook, Instagram.
Although upon login to Rampwin, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.
Accessing Chat Module
The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.
Rampwin Chat Window

Search Options

Chat Search Options
Using this particular option in the Chat module, you can search, filter, and sort conversations.

Channel Selector

Chat Channel Selector
Switch between Rampwin channels to view conversations and communicate with users messaging from different chat platforms.

Conversation Tray

Select conversations to communicate with users.

Contact Info

Contact Info In Chat
Edit contact information; create ticket and more.

Chat Area

Rampwin Chat Area
Simply communicate with users using different message types and more.

Chat More Options

Change conversation Open status, read status, assign bot, pin chat, and more.

What's Next?

To improve your Chat, let's learn how you can integrate a bot into it.