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Send interactive messages.
Using the Buttons/Options/Product Messages option in the WhatsApp channel, send pre-built interactive messages like Buttons, Lists, and Single or Multi Product messages.
Click Details → then open Buttons/Options/Product Messages.
Then click Create Interactive Message. It will open the template builder, where you can define the template name and then select a Message Type,
There are 4 Message Types, and upon selecting each of them, you'd get different options.
First, define the name of the template, then select message type as Button.
Then select your Header Type from the available options,
If you choose Text, add a placeholder for the template, which will get replaced with the correct information when you send the template.
If you choose Header type as Image, Video, or Document, you need to upload a file. Click Choose File and select your file.
Once the file is uploaded, you can see it in the preview section.
After setting the Text, or uploading a file representing the Header, enter the text for your Body with Placeholder.
If you'd like to add a Footer to the template, you can do that in the Footer field, which is optional.
After the footer, you get the option to add buttons to your message template.
Simply enter the Button Label, then change Button Callback ID, if needed. You can add another button by clicking the
Plus Icon button.
Once added the button and its detail, check the preview and if everything's correct, click Save. And that's it; you have created an interactive button message. Likewise, you can create other interactive messages.
Likewise the Button interactive message, you can also create a List message. Simply select List at the place of the Button.
This will provide you with the following options,
Similar to Button, you get common fields: Header, Body and Footer. What you get additionally is the List CTA Label, Section Title and Section Row.
First, enter the details in the Header, Body and Footer. Then, head over to the List options.
Once done, see the preview, and everything is correct; click Save.
When you send the List Interactive Message, your contact(s) will see the message and interact with it like the above.
So, in place of List or Button, select Single Product Message. This will allow you to send an interactive message only with a single product.
Once selected, you get the following additional options,
Head to it and select the product you want to send with the message.
Once done, click Save.
Using the Multi Product Message, you can send an interactive message that will allow your customers, to select a product from multiple choices. To create a multi-product message, first, select Multi Product Message.
Then, enter the details for the Header, Body and Footer if you need to.
Once you're done with them, enter the section title and then click on Add Products to select products for the message.
After adding the products, you can add another section by clicking Add Section button. Otherwise, click Save.
When you'll send your contacts the multi product message, they interact with it like the above.
Before creating Product Messages, ensure you've set up Product Catalog(s.)
To edit and delete a particular interactive message template,
- Click on theEdit Icon button to edit it.
- Or click on theDelete Icon button to delete the template.