Rampwin | Chat Commerce
  • Welcome to Rampwin
  • 🚀 STARTING WITH RAMPWIN
    • Login to Rampwin
  • Connecting to a Channel
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  • ⚙️ Setting
    • Overview
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  • Chat Settings
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  • 🧰RAMPWIN MODULES
    • Dashboard
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  • Channels Overview
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  • Basic Campaigns
  • Drip Campaigns
  • Automation
  • Integrations
  • Rest API
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  • File Manager
  • Message History
  • Marketplace App
    • Shopify Marketplace Setup
  • WooCommerce Marketplace Setup
  • Setup WooCoomerce Automations
  • 🌎 Rampwin Messaging Channels
    • Connecting to a Channel
  • Channels Overview
  • WhatsApp Integration
  • Cloud API
  • Message Templates
  • Button/Options/Product Messages
  • WhatsApp Message Templates
  • Facebook Integration
  • Viber Integration
  • Store Settings
  • Message Templates
  • Page Post Comments
  • Instagram Integration
  • 🛍️STORE SETTINGS
    • WhatsApp
    • Catalog Settings
    • Products
    • Payment Settings
    • Facebook
    • Instagram
  • 💡MORE How-TO's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
    • Setup Zoho CRM Extension
  • 💳PAYMENT METHOD AND SUBSCRIPTION
    • Add Payment Method
    • Manage Subscription Plans
  • API Documentation
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Message History

View all messages exchanged from a single place.

PreviousFile ManagerNextMarketplace App

Last updated 2 years ago

The Message History module lets you view all messages exchanged with complete details, whether customer name, number, direction, sent status, read status, and more.

Go to the left sidebar, and click Message History. It will open the following window with all the messages exchanged.

To locate a particular message quickly, you can use the Filter option.

  • Columns

  • Operator

  • Value

First, you need to select the column on the basis you want to filter the history. There are 11 options from which you can select the column.

After selecting the column, select the Operator that will verify the Value in the column. There are 6 operator types from which you can select one.

  • IS - The Column and Value should exactly match to apply the filter.

  • STARTSWITH - The value in the Column should start with the value in the Value field to run the filter.

  • CONTAINS - If the value in the Column includes the value in the Value field, the filter will run.

  • IN - The Campaign Name, Read and Send Status should be in the Value.

  • MATCHES - The Channel Name should match the Value.

  • BETWEEN - The message should be Created Between the Date Range set in the Value.

Once selected the operator, enter the value or select the option available in the Value field. The value field, based on the selected Column, provides you with different options that are,

  • I/O for the Direction column, indicating Incoming and Outgoing messages.

  • FAILED, SENT, NOT_ON_WHATSAPP, PENDING options for the Send Status column.

  • TRIGGERED, DELIVERED, VIEWED options for the Read Status column.

  • Channel names for the Channel Name column.

  • Date Range (Today, Yesterday, This Week, This Month, and Custom) for Created At column.

After adding the values in the fields, click Submit.

To download the message history, click the Download button.

Click on theChat Icon button to open chat and view other messages or send a message to the user directly from Message History. Click on theView Icon button to see more details about a message.

If you want to add another filter, click the Plus button

To remove a filter, you can simply click the ✖ Remove button associated with the filter. And to delete all the filter rules, you can simply click theTrash button.