Department
Using the Department setting, you can create new Departments; Edit and Delete them. Using a particular department, you can sort your Team members and provide them with access to manage specific channel(s).
To open the Department setting, go to Settings and then select the Department tab.
On the Department window, click Create Department.
Then, input Department; select Channels and Agents( Team members) if any. Once done, click Save.
Open Settings → Department → and click on the Edit 
icon.
Then make appropriate changes and click Update to save changes.
Click the Trash
icon next to the edit button.
Then click Confirm to finalise deleting.
To download details of your Team member's account, click the Download button.
Open Settings → Team → and click on the Edit icon.
Then make appropriate changes to the Department, Roles and Status. Once edited, click Update to save changes.
Open Settings → Team → and click on the Trash icon
You've added your teammates, now you should know how you can respond to user messages. Let's explore that in the Chat module.
Last modified 5mo ago