Department

Overview

Using the Department setting, you can create new Departments; Edit and Delete them. Using a particular department, you can sort your Team members and provide them with access to manage specific channel(s).

To open the Department setting, go to Settings and then select the Department tab.

Create a Department

On the Department window, click Create Department.

Then, input Department; select Channels and Agents( Team members) if any. Once done, click Save.

Edit a Department

Open Settings → Department → and click on the Edit icon.

Then make appropriate changes and click Update to save changes.

Delete a Department

Click the Trashicon next to the edit button.

Then click Confirm to finalise deleting.

Download Team

To download details of your Team member's account, click the Download button.

Edit a Team Member

Open Settings → Team → and click on the Edit icon.

Then make appropriate changes to the Department, Roles and Status. Once edited, click Update to save changes.

Delete a Team Member

Open Settings → Team → and click on the Trash icon

What's Next?

You've added your teammates, now you should know how you can respond to user messages. Let's explore that in the Chat module.