Rampwin | Chat Commerce
  • Welcome to Rampwin
  • 🚀 STARTING WITH RAMPWIN
    • Login to Rampwin
  • Connecting to a Channel
  • Add Team Members
  • Reply to Messages
  • ⚙️ Setting
    • Overview
  • My Account
  • General
  • Chat Settings
  • Blacklisting Settings
  • Live Translation Settings
  • Chat Assignment Settings
  • Chat Queue Setting
  • Reply on Conversation Status Change
  • Working Hours
  • Roles & Permissions
  • Department
  • Team
  • Quick Reply
  • Automation Workflows
  • Trigger
  • Trigger Conditions
  • Actions/Steps
  • Custom Fields
  • 🧰RAMPWIN MODULES
    • Dashboard
  • Chat
  • Search Conversation
  • Select and Download Conversations
  • Send Message
  • Contact Info
  • Chat More Options
  • Channels Overview
  • Contacts
  • Contact List
  • Custom Fields
  • Follow Ups
  • Campaigns
  • Basic Campaigns
  • Drip Campaigns
  • Automation
  • Integrations
  • Rest API
  • Facebook Leads
  • File Manager
  • Message History
  • Marketplace App
    • Shopify Marketplace Setup
  • WooCommerce Marketplace Setup
  • Setup WooCoomerce Automations
  • 🌎 Rampwin Messaging Channels
    • Connecting to a Channel
  • Channels Overview
  • WhatsApp Integration
  • Cloud API
  • Message Templates
  • Button/Options/Product Messages
  • WhatsApp Message Templates
  • Facebook Integration
  • Viber Integration
  • Store Settings
  • Message Templates
  • Page Post Comments
  • Instagram Integration
  • 🛍️STORE SETTINGS
    • WhatsApp
    • Catalog Settings
    • Products
    • Payment Settings
    • Facebook
    • Instagram
  • 💡MORE How-TO's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
    • Setup Zoho CRM Extension
  • 💳PAYMENT METHOD AND SUBSCRIPTION
    • Add Payment Method
    • Manage Subscription Plans
  • API Documentation
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On this page
  • Overview
  • Edit a Department
  • Delete a Department
  • Download Team
  • Edit a Team Member
  • Delete a Team Member
  • What's Next?

Department

PreviousRoles & PermissionsNextTeam

Last updated 12 months ago

Overview

Using the Department setting, you can create new Departments; Edit and Delete them. Using a particular department, you can sort your Team members and provide them with access to manage specific channel(s).

To open the Department setting, go to Settings and then select the Department tab.

Create a Department

On the Department window, click Create Department.

Then, input Department; select Channels and Agents( Team members) if any. Once done, click Save.

Edit a Department

Then make appropriate changes and click Update to save changes.

Delete a Department

Then click Confirm to finalize deleting.

Download Team

To download details of your Team member's account, click the Download button.

Edit a Team Member

Then make appropriate changes to the Department, Roles and Status. Once edited, click Update to save changes.

Delete a Team Member

What's Next?

You've added your teammates, now you should know how you can respond to user messages. Let's explore that in the Chat module.

Open Settings → Department → and click on the Edit icon.

Click the Trashicon next to the edit button.

Open Settings → Team → and click on the Edit icon.

Open Settings → Team → and click on the Trash icon