Rampwin | Chat Commerce
  • Welcome to Rampwin
  • 🚀 STARTING WITH RAMPWIN
    • Login to Rampwin
  • Connecting to a Channel
  • Add Team Members
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  • ⚙️ Setting
    • Overview
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  • Department
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  • 🧰RAMPWIN MODULES
    • Dashboard
  • Chat
  • Search Conversation
  • Select and Download Conversations
  • Send Message
  • Contact Info
  • Chat More Options
  • Channels Overview
  • Contacts
  • Contact List
  • Custom Fields
  • Follow Ups
  • Campaigns
  • Basic Campaigns
  • Drip Campaigns
  • Automation
  • Integrations
  • Rest API
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  • File Manager
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  • Marketplace App
    • Shopify Marketplace Setup
  • WooCommerce Marketplace Setup
  • Setup WooCoomerce Automations
  • 🌎 Rampwin Messaging Channels
    • Connecting to a Channel
  • Channels Overview
  • WhatsApp Integration
  • Cloud API
  • Message Templates
  • Button/Options/Product Messages
  • WhatsApp Message Templates
  • Facebook Integration
  • Viber Integration
  • Store Settings
  • Message Templates
  • Page Post Comments
  • Instagram Integration
  • 🛍️STORE SETTINGS
    • WhatsApp
    • Catalog Settings
    • Products
    • Payment Settings
    • Facebook
    • Instagram
  • 💡MORE How-TO's
    • Create a Facebook Page
    • Assign Facebook Page Admin Role
    • Switch Instagram Personal to Business
    • Allow Access to Messages in Instagram
    • How to Delete WhatsApp Account
    • Setup Zoho CRM Extension
  • 💳PAYMENT METHOD AND SUBSCRIPTION
    • Add Payment Method
    • Manage Subscription Plans
  • API Documentation
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On this page
  • Save Basic Details
  • Create Ticket
  • Edit Contact

Contact Info

PreviousSend MessageNextChat More Options

Last updated 2 years ago

The Contact Info section of the Chat module lets you save contact's basic details; create a ticket and edit the contact.

To access the Contact Info, click on the Contact's name.

Save Basic Details

The Basic Details tab of the Contact Info, allows you to set contact's Full Name, Tags, and Remarks.

After adding the details, click the Save button to apply changes.

Create Ticket

If you want to create a Ticket using chat, click on the Ticket tab in the Contact Info.

You'd see previously created tickets, if any. To create a new one, click Create New Ticket.

A popup will come to create the ticket. Enter the details as needed and once done, click Create.

Edit Contact

The Edit Contact popup will appear. Here, you can edit the contact details such as Phone Number, Tags, Full Name, Email, Time zone, Custom Fields and more.

Once edit the contact, click Save.

To edit a contact using chat, click the Edit button icon in the contact info.