Send Message
Using the Chat Area of Chat module, you can communicate with your customers. Send simple and interactive messages such as Quick Reply, Audio Message, Template Message and more. Using this guide, you'l
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To utilize other options, check out the following sections.
Audio Message
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Quick Reply
Or, you can type / to view quick replies, then select a one and click the send button to deliver it. With this, you won't be able to send file attached to the quick reply.
Quick ReplySend Template Message
If you've created template message and want to send it, you can use the Chat Area of the Chat module.
Sending a template message is only accessible to supported Channels. Learn more about message templates at WhatsApp Message Templates.
Then, from the Select Template popup, select the template you want to send. And once selected, click Send.
Send Payment Link
Then, in the Generate Payment Link popup, select the items and then click Generate Payment Link.
Send Buttons/Options/Product Messages
If you've created interactive messages before using the supported channels, you can send them using the Chat area of the Chat module.
Buttons/Options/Product Messages can only be sent using the 360dialog, Emma and Cloud API channels.
Then from the Send Interactive Message popup, select your message and click Send.
Attach File
If you've already uploaded the file, click on the File Manager tab, then select the file and click Upload.
Emoji Use
Send Message With Enter Key
For ease of use, you can set Rampwin Chat to send messages by tapping the Enter key in the keyword.
To do that, tick the Press enter to send checkbox. Likewise, you can limit the chat to not send messages when you press the enter key by unchecking the same checkbox.
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