Knowledge Base allows you to add solutions (with questions and answers) that enables users to solve issues they face while using your products, services or platforms. At Rampwin, you can manually add questions and answers one by one for Knowledge Base. Or, you can upload a CSV file.
Accessing Knowledge Base
To access Knowledge Base, go to Settings → then click on Knowledge Base.
Create Knowledge Base Button
To add a solution to your Knowledge Base, click on Create Knowledge Base button.
This will bring the Q&A modal with fields to enter your Question and Answer. Simply input the question with an answer, and once added, click Save.
To upload Knowledge Base solutions, click the Import button at the Knowledge Base.
Then, click Upload to locate the file on your system.
If you don't know how should the data be organised, you can download the sample file by clicking the Download Sample File link.
To edit a solution of the Knowledge Base, go to Settings →Knowledge Base