# Roles & Permissions

Through **Roles & Permissions** Setting, you can create different roles and allow specific permissions to them. Then, use Roles to create Team members and provide them control as per allowed permissions. This is useful to give team members limited control over the platform and its options.

To access this particular setting, go to **Settings** and then click **Roles & Permissions**.

<figure><img src="/files/l4PrKI6sKVBk30IEHk8t" alt=""><figcaption></figcaption></figure>

### Create a Role

<figure><img src="/files/qLBNZt1clSY4AgEwk5a0" alt=""><figcaption></figcaption></figure>

At Roles & Permissions, click the **Create Role** button.

<figure><img src="/files/gIp0Qz730e3txMHumGGH" alt=""><figcaption></figcaption></figure>

Then, define the name of the Role and click **Save**.

### Assign Permission

<figure><img src="/files/MmbzNlMesBw0CyT5Fgs5" alt=""><figcaption></figcaption></figure>

Once you've created a Role, you'll find it in the tab. Then, to assign permissions, simply click the checkbox next to permission.

<figure><img src="/files/6C1LwW0k6zYTAzguhYhC" alt=""><figcaption></figcaption></figure>

| **1. Manage Quick Replies**            |
| -------------------------------------- |
| **2. Manage Attachment**               |
| **3. Manage Departments**              |
| **4.** Manage Own Department Teams     |
| **5.** Manage Own Department Chats     |
| **6. Rest API**                        |
| **7. Manage Self Account**             |
| **8. Manage Campaigns**                |
| **9. Manage Channels**                 |
| **10. Manage Assigned Channels**       |
| **11.** Can Send Template              |
| **12.** Manage Custom Fields           |
| **13.** Manage Service Integrations    |
| **14. Chat Customers**                 |
| **15. Manage All Chats**               |
| **16. Manage All Tickets**             |
| **17. Manage Automation Rules**        |
| **18. Manage Contacts**                |
| **19. Manage Follow Ups**              |
| **20. Manage All Follow Ups**          |
| **21. Can See Contact Basic Profile**  |
| **22. Manage User Roles**              |
| **23. Manage Teams**                   |
| **24. Manage Message Template**        |
| **25. Manage Drip Campaign**           |
| **26. Create Manual Payment Link**     |
| **27. Manage Chat Commerce Store**     |
| **28.** Manage Additional Chat Members |
| **29.** Download Contacts              |
| **30.** Download Messages              |

### Editing a Role

<figure><img src="/files/NMAjeuLEr9Uk4vIh7h9L" alt=""><figcaption></figcaption></figure>

To edit a Role, click the Menu (three vertical dots) icon, then select **Edit**.

<figure><img src="/files/8VJL7WtajDFBe7nZeOhS" alt=""><figcaption></figcaption></figure>

It will allow you to change the name. Once edited, click **Save**.

<figure><img src="/files/hcD7CVKrWwQGSMxfOp5h" alt=""><figcaption></figcaption></figure>

### Delete a Role

<figure><img src="/files/MBLWSqLMnXNRvwWBwb50" alt=""><figcaption></figcaption></figure>

To delete a Role, click the Menu (three vertical dots) icon, then select Delete.

<figure><img src="/files/2H8WhFi8SQ6Zn4VogkwB" alt=""><figcaption></figcaption></figure>

Then click the **Confirm** button to finalize deleting.&#x20;

<figure><img src="/files/d0gd1DuDbdlaRbADzpNt" alt=""><figcaption></figcaption></figure>


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