# Dashboard

Using the dashboard, you can quickly view the status of conversations: Total messages exchanged - received, and sent based on different channels and team members during a particular time.

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<figure><img src="https://lh7-us.googleusercontent.com/GlnUwcJf5EWS_cqkcxqWiQZBE2OuAJkYOFfQ_NJ6ycftn0ZHLMV3YYUfYESNr6b2dP-JUi-EjR3Z1yj2S0E0IvBEkdXEvpyYaycZ9r7z-gV6-pzJGlxsHpAdiH243DOXbpDorgNVVX8HEaXkoq1ACg" alt=""><figcaption></figcaption></figure>

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Dashboard Overview&#x20;

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A dashboard provides a visual representation of key metrics and data points to help users understand and monitor the performance of a system, project, or business process.

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Filter By Select channel (WhatsApp, Facebook, Instagram, etc)

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<figure><img src="https://lh7-us.googleusercontent.com/X_PMtee9s6sOvzMqDb_gIUIcOJSYTkWjIIrUqtlLhawS0bQz7XMja5qhN9NUgfEtRamfYkpAR9OdEuku7vrOV0gTl5Gcjycr3P5AKHWJuTnB0lvIQFOwhhPFp7SPaEi8jAeaMNRRDswy4nbnlUjGHA" alt=""><figcaption></figcaption></figure>

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Filter By Select Date Range

<figure><img src="https://lh7-us.googleusercontent.com/NvBl4NXIlepO9PVq1a1BFeKSH_rHqUl8yIORfo3Gups-gsB40PqjYqC0ULPwTSZd7d60An5AYgji3OaIZGfAE49gESmbEGx4UVCDsCAYpMsJ1tfg12sVq48zFU69uOczXP0JUXv4GMuMqBWon8SZfA" alt=""><figcaption></figcaption></figure>

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#### Total Conversations

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In the context of a chatbot, "Total Conversations" refers to the complete number of interactions or sessions that the chatbot has had with users over a specified period. Each conversation typically represents a single instance of a user engaging with the chatbot, which can include multiple messages exchanged back and forth within that session.

<figure><img src="https://lh7-us.googleusercontent.com/ospKxbtVk2DgUHuaJ15PNf9Qp3gkG-Yoj26RmZgusea1tmb_PwL_VAg0FDtHIOBW0WW58_OAVmmKqoLJaSduEZrNV0mX6J2b9ZMsA-F0EsjDKdR-kDoAfyjU9Q_odrhStL4tA5ATt1dRgolDHchJtQ" alt=""><figcaption></figcaption></figure>

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#### Free Conversations

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All are message interactions between the user and a bot's free conversation.

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<figure><img src="https://lh7-us.googleusercontent.com/cYdXqlPXNU2nr5zfW1nByTbyWaMUsPABcGqQC6-Krpb_nnLwTjLxdSDP3EpZo_2ZYolw7WctezgkRJWByBh86L-XFH0IRHAycHp8jW06pi3750AiQP3H_A78dnLtJUZymmcK6d5L3CgKOJ7YE5CxHg" alt=""><figcaption></figcaption></figure>

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#### Paid Conversations

All messages initiated by marketing and business-initiated messages are counted in Paid Conversations.

![](https://lh7-us.googleusercontent.com/H27RlOxbGQIWPTHANyN3WlOE_cQp3iVv6ZqLKh_gFTRSVNau29wIOpZxgnW-1y8y9L1roTXmhooYYVosSmfGB_5HEAEqn9IdfZhHFwWm2hfrdDI94bV3G4ZfvzaCmovguwa9C7G5BVJgmXa2_VNe0Q)

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#### Apx. Charges

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### Support

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Graphical report of agent and all the conversations.

<figure><img src="https://lh7-us.googleusercontent.com/Xd3XbVSbW4m2ffJWz-tpO99Ve28WzS4t_0TElieSUjOVIlp3Ic5wZY1yq6B02KWKr8qrvtXLa1HeWJU8wMWUGCRg6Nhzr4vpUQXl9Vkm4NroaknJ_WTmQ-CbdNZlDHTB2OJrkp1yuFjjnFh-BG-fHg" alt=""><figcaption></figcaption></figure>

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Marketing

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All messages are initiated by marketing and business-initiated messages showing them all.

Showing all details are Recent Campaigns and Recent Drip Campaigns.

![](https://lh7-us.googleusercontent.com/0UGSxIWzZHKdNEJbg9oZo31BgBkQhKH63U6AJqS_wh10s5csr2veK4DV_FEG3-mXu7ej1ttl4AhmmZ_ZEPGOOVQ59oAhvc-vEB6mr12lQVP1CFh5AEIAzx1MUrx5BRjoBDmrSkAkpm5Ny_-mtVsYTQ)

Live Reporting

Showing all data of Agent.

1. Agent Status
2. Avg. First Response
3. Avg. Response Time
4. Avg. Closing Time
5. Live Agent Queue
6. Live Agent Report

<figure><img src="https://lh7-us.googleusercontent.com/vafA0M4uYpDSByKUdg8pwmVspX5HgZFVJ__MsSbOHpbjYbeHApQ7Kchx2iFq9Y564Dm9q09fk9IOMZihPIGKU-B5nEogajSqOTf4JQawBzvpKPGRhyyhmckCnqXKNz-2e548vFUIEZoUUg4qQq4z5Q" alt=""><figcaption></figcaption></figure>

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