> For the complete documentation index, see [llms.txt](https://docs.rampwin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rampwin.com/setting/more/channels/cloud-api/manage-templates.md).

# Manage Templates

Message Templates are used to initiate business-side conversations after the 24-hour Customer Service Window. To learn more about message templates, refer to the following doc

To create a Message Template for the Cloud API WhatsApp Channel, click **Manage Templates**. 

This will open the Message Templates window with an ACCOUNT\_UPDATE template created by Facebook by default. 

<figure><img src="/files/KjlUNh9ktDSvqvm2trQY" alt=""><figcaption></figcaption></figure>

The options available are,

* **Create WhatsApp Template** - Using this, you can access the builder to create a WhatsApp Message Template.
* **Synchronize with Facebook** - Sync Rampwin Templates with Facebook.
* **Delete the Message Template** <img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F3Of4IVOBkTD6Yfey20F7%2FDelete%20Button.png?alt=media&#x26;token=82c696d8-8f39-4ebd-82c3-f74f28e61d38" alt="" data-size="line">
* **Duplicate the Message Template**<img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FMFKb5CR3QvlaV10MWhF8%2FDuplicate%20Icon.png?alt=media&#x26;token=4dbc2f44-7395-4eb4-90a6-2f0014a7b5c0" alt="" data-size="line">

#### Create Template.

<figure><img src="/files/dUVChzjYmCWzT4eTABwE" alt=""><figcaption></figcaption></figure>

Click on the Create Template Button.

Enter the Template Name.

Select the Category for the Message.

Select the Preferred Language.

Select the Header Type (Media).

You pass a message in dynamic value to Add Variable.

Enter the Footer Message.

Select the Button.

Enter the Button Value.

Then Click on the Submit For Approval Button.

<figure><img src="/files/omJQL3dPwNAWkmdCOGbR" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/uvLljJENULRcHfndalob" alt=""><figcaption></figcaption></figure>

After the Submit for Approval, the Template Message shows the Status (Approved, Pending, and Rejected)

Approved - You can use the message for marketing.

Pending - Wait for Approval.

Rejected - Your message is rejected please submit a Re-Approval.