> For the complete documentation index, see [llms.txt](https://docs.rampwin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rampwin.com/setting/more/channels/cloud-api/manage-templates.md).

# Manage Templates

Templates manage

Message Templates are used to initiate business-side conversations after the 24-hour Customer Service Window. To learn more about message templates, refer to the following doc

To create a Message Template for the Cloud API WhatsApp Channel, click **Manage Templates**. 

This will open the Message Templates window with an ACCOUNT\_UPDATE template created by Facebook by default. 

<figure><img src="https://479287101-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsFoWrex7Ww5gHYnrplCG%2Fuploads%2F2MiVbiX1HGI0gC4RwdI8%2Fscreenshot-nimbusweb.me-2024.05.31-10_22_44%20(2).png?alt=media&amp;token=cf510924-0b61-414d-ae71-7592f5535635" alt=""><figcaption></figcaption></figure>

The options available are,

* **Create WhatsApp Template** - Using this, you can access the builder to create a WhatsApp Message Template.
* **Synchronize with Facebook** - Sync Rampwin Templates with Facebook.
* **Delete the Message Template** <img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2F3Of4IVOBkTD6Yfey20F7%2FDelete%20Button.png?alt=media&#x26;token=82c696d8-8f39-4ebd-82c3-f74f28e61d38" alt="" data-size="line">
* **Duplicate the Message Template**<img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FMFKb5CR3QvlaV10MWhF8%2FDuplicate%20Icon.png?alt=media&#x26;token=4dbc2f44-7395-4eb4-90a6-2f0014a7b5c0" alt="" data-size="line">

#### Create Template.

<figure><img src="https://479287101-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsFoWrex7Ww5gHYnrplCG%2Fuploads%2FnVnVCdRfEfgubwNPY38G%2Fscreenshot-nimbusweb.me-2024.05.31-10_22_44%20(3).png?alt=media&amp;token=e126438e-343b-4c7b-82d6-4d16a7360ce4" alt=""><figcaption></figcaption></figure>

Click on the Create Template Button.

Enter the Template Name.

Select the Category for the Message.

Select the Preferred Language.

Select the Header Type (Media).

You pass a message in dynamic value to Add Variable.

Enter the Footer Message.

Select the Button.

Enter the Button Value.

Then Click on the Submit For Approval Button.

<figure><img src="https://479287101-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsFoWrex7Ww5gHYnrplCG%2Fuploads%2F1KWd3gx0czf2htybPS32%2Fimage.png?alt=media&amp;token=98951e15-375a-4804-a634-5ca03f0ff93a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://479287101-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsFoWrex7Ww5gHYnrplCG%2Fuploads%2FS4yWVGokPq3cyXTUlcL4%2Fimage.png?alt=media&amp;token=8a5e562c-7f38-441b-8de4-015f295da917" alt=""><figcaption></figcaption></figure>

After the Submit for Approval, the Template Message shows the Status (Approved, Pending, and Rejected)

Approved - You can use the message for marketing.

Pending - Wait for Approval.

Rejected - Your message is rejected please submit a Re-Approval.