Agent Availability -> Message when Agent is assigned/ Chat is Handovered to an agent.
Agent On Break -> Reply Message when Agent is On Break in Working Hours.
Push Chat Into Department Queue -> Push chat into Department Queue while agent is on break.
Agent Non Working Hours -> Reply Message During Non Working Hours of The Agents.
Push Chat Into Department Queue -> Push Chat Into Department Queue during non-working hours of the agent.
Last updated 2 years ago
