> For the complete documentation index, see [llms.txt](https://docs.rampwin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rampwin.com/setting/account-setting/my-account/chat-assignment-settings.md).

# Chat Assignment Settings

<figure><img src="https://479287101-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsFoWrex7Ww5gHYnrplCG%2Fuploads%2FS92pkTu7Bg63M8ximJ1V%2Fimage.png?alt=media&amp;token=3711add1-8ebd-43f8-8ee7-baa0dffbb38a" alt=""><figcaption></figcaption></figure>

Agent Availability -> Message when Agent is assigned/ Chat is Handovered to an agent.

Agent On Break -> Reply Message when Agent is On Break in Working Hours.

Push Chat Into Department Queue -> Push chat into Department Queue while agent is on break.

Agent Non Working Hours -> Reply Message During Non Working Hours of The Agents.

Push Chat Into Department Queue -> Push Chat Into Department Queue during non-working hours of the agent.