# Blacklisting Settings

<figure><img src="/files/pW4iAVVxLtZNMV8fvxVO" alt=""><figcaption></figcaption></figure>

**Mark Blacklisted**: Mark users as blacklisted to prevent further communication. If you want to avoid false Leads, Contact creation, or Incoming or Outgoing messages, you can put that on the blocklist using this particular Automation Workflow Step.

#### Managing Blacklisting for Marketing and Campaign Messages in Chatbots

When implementing blacklisting in chatbots, it’s important to ensure that marketing and campaign messages are not delivered to users or entities on the blacklist

<figure><img src="/files/VMkbTCUB2VT1lmpcVM5o" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rampwin.com/setting/account-setting/my-account/blacklisting-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.