> For the complete documentation index, see [llms.txt](https://docs.rampwin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rampwin.com/setting/account-setting/my-account/blacklisting-settings.md).

# Blacklisting Settings

<figure><img src="/files/pW4iAVVxLtZNMV8fvxVO" alt=""><figcaption></figcaption></figure>

**Mark Blacklisted**: Mark users as blacklisted to prevent further communication. If you want to avoid false Leads, Contact creation, or Incoming or Outgoing messages, you can put that on the blocklist using this particular Automation Workflow Step.

#### Managing Blacklisting for Marketing and Campaign Messages in Chatbots

When implementing blacklisting in chatbots, it’s important to ensure that marketing and campaign messages are not delivered to users or entities on the blacklist

<figure><img src="/files/VMkbTCUB2VT1lmpcVM5o" alt=""><figcaption></figcaption></figure>