Click on the Livechat option of popover.
Click on Current Chats from the screen.
You can edit your customer info like Name, Email, Phone Number. Add tags, topic etc.
A chat can be closed like a ticket. Further this ticket can not be reopened.
You can see closed tickets under https://chat.rampwin.com/<yourcompany>/livechat-manager/current
A chat can be forwarded from one agent to another or to a department.
This feature is very useful where a expert can serve the queries from a customer.
In some cases, you want to add multiple people to a single chat, it can be done.