Handling Chats
Click on the Livechat option of popover.
Click on Current Chats from the screen.
You can edit your customer info like Name, Email, Phone Number. Add tags, topic etc.
A chat can be closed like a ticket. Further this ticket can not be reopened.
You can see closed tickets under https://chat.rampwin.com/<yourcompany>/livechat-manager/current
The comment will be sent to customer.
If you don't want to send comment, Just prepend the comment with "@close" (e.g. @close item sold)
A chat can be forwarded from one agent to another or to a department.
This feature is very useful where a expert can serve the queries from a customer.
In some cases, you want to add multiple people to a single chat, it can be done.
To add all users to a chat, "/invite-all-from #general"
