Creating Team Agents
Manage your team members and departments to create a fully functional support team. Livechat Managers can manage all the chats.
Click on the last action item in top left bar. Then over will appear as below image.
Click on "Administration" --> Users
Follow below screen to create a agent.
Please use proper role from ("admin", "livechat-manager", "livechat-agent").
You can give multiple role to a user.
When a agent login, they shall enable livechat on/off switch to start getting chats.
Last updated 2 years ago