# Overview

You can access the Settings Panel and its options in 2 ways. 

* From the Dashboard, go to the Left Sidebar and click Settings.

<figure><img src="/files/C5Oor471Mxilz2VSRlCi" alt=""><figcaption></figcaption></figure>

* Or, click on the gear (⚙️) icon directly from your dashboard.&#x20;

<figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FhCeoS7GR4cOnmiq4jI9t%2FOpening%20Settings%20Using%20Gear%20Icon.png?alt=media&#x26;token=bf3e86cd-6dc0-40ac-b220-59fdb509dc34" alt=""><figcaption></figcaption></figure>

The different options available in the **Settings** panel of the Rampwin platform allow you to make the most out of it. By using the following options, you can simplify how the platform works and provide customers with the best-in-class user support.&#x20;

Customization options to make the interface represent the business more evenly.

Create different roles and assign permissions per requirement.&#x20;

Create departments to sort team members' duties in the Rampwin.

Add team members to Rampwin and assign tasks to them based on their department.

Make quick message templates to use in the chat.

Create automation workflows and run them based on user triggers.

Build a list of questions and answers for the FAQ Bot.

Build or upload answers for different user questions.

Create different fields to use while creating contacts.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rampwin.com/english/setting/overview.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.