# Reply to Messages

### Overview

The Chat module at Rampwin allows viewing user/customer messages sent or received on different chat platforms. Plus, it enables you to communicate with your customers on different channels and provide top-notch customer service without opening too many platforms or inboxes.

Through Chat, you can respond to queries coming from [WhatsApp](/english/whatsapp-integration.md), [Facebook](/english/facebook-integration.md), [Instagram](/english/instagram-integration.md).

Although upon login to Rampwin, by default, you'll be on the Chat module interface. But still, to access the Chat module, click the Chat option in the sidebar.

<figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2Fb78vQue9G9n476BwLtgt%2FAccessign%20Chat%20Module%20of%20RUM%20Work.gif?alt=media&#x26;token=aae627b1-b4c2-49b1-a9ec-d1417186e300" alt=""><figcaption><p>Accessing Chat Module</p></figcaption></figure>

The Chat module has different sections that allow you to efficiently manage and perform several actions on conversations.

<figure><img src="/files/y1GMNmLe3mDGua1NRL5I" alt=""><figcaption></figcaption></figure>

#### Overview of the Communication Dashboard

This image illustrates the main components of the communication dashboard, enabling efficient handling and tracking of customer interactions.

1. **Main Menu**:

<figure><img src="/files/TgPZi5QT7iRioDXWfndq" alt=""><figcaption></figcaption></figure>

* Provides quick access to different sections like Dashboard, Chat, Contacts, Tickets, Campaigns, Drip Campaigns, Automations, Follow-Ups, Settings, and System Logs.

1. **Filters**:

   <figure><img src="/files/sCevh3tWVnr0D7NAiIOS" alt=""><figcaption></figcaption></figure>

   * Allows you to filter conversations by various tags, assigned personnel, and message status (e.g., last message by bot, unassigned).
2. **Channels**:

<figure><img src="/files/JtHdlQiBJruNRBMcs9Ai" alt=""><figcaption></figcaption></figure>

* Displays all available communication channels. You can search for specific channels and select the desired channel to view associated conversations.

1. **Search Options**:

<figure><img src="/files/MYpjGrieG0DABGkfaCZ5" alt=""><figcaption></figcaption></figure>

* Enables searching within conversations based on status (All, Mine, Queue, Unread, Closed).

1. **Conversation Tray**:

<figure><img src="/files/3KpD99Y39qJtXlTKtxNJ" alt=""><figcaption></figcaption></figure>

* Lists all active conversations, displaying key details like contact name, last message, and timestamp. Click on a conversation to view and interact in the chat area.

1. **Contact Info**:

<figure><img src="/files/veU1pYGevVyrFDAOtzO9" alt=""><figcaption></figcaption></figure>

* Shows detailed information about the selected contact, including name, phone number, and email address.

1. **Chat Area**:

<figure><img src="/files/DTB3jW0HnD2jxorjkmi1" alt=""><figcaption></figcaption></figure>

* The main area for viewing and responding to messages. You can switch between replying to the customer and adding private notes.

1. **Action Options**:

<figure><img src="/files/YZ0E9iJVczf7jk0F7jPi" alt=""><figcaption></figcaption></figure>

* Provides options to change the conversation status (e.g., Open, Close) and other quick actions.

1. **Assign Agent**:

<figure><img src="/files/7k1MIsb8H974JABJuUX8" alt=""><figcaption></figcaption></figure>

* Allows you to assign the conversation to yourself or another team member, select the department, and add additional chat members if needed.

1. **Contact Attributes**:

<figure><img src="/files/xfu499XGlEScAlSFjeCr" alt=""><figcaption></figcaption></figure>

* Displays various attributes related to the contact, such as mobile number, ID card, and other custom attributes.

1. **Basic Details**:

<figure><img src="/files/gTdLk65kjeH4QXNC15p6" alt=""><figcaption></figcaption></figure>

* Basic contact information including full name, tags, and any additional remarks. You can edit and save these details as required.

1. **Tickets**:

<figure><img src="/files/9YSomYqFAAnTruojLa7K" alt=""><figcaption></figcaption></figure>

* Shows ticketing options. You can create new tickets for further follow-up and support.

### Main menu

<figure><img src="/files/9yN31rhKTu3cS6KNFC2W" alt=""><figcaption></figcaption></figure>

Great! Here's the list of main menu options you provided:

1. Dashboard
2. Chat
3. Contacts
4. Contacts List
5. Tickets
6. Campaigns
7. Drip Campaigns
8. Automation's
9. Follow-Ups
10. Setting
11. System Logs

### Filters

<figure><img src="/files/6hUul0W1OJXBBObHuP8I" alt=""><figcaption></figcaption></figure>

To filter all chats according to users, you can follow these steps:

1. Go to the "Chat" section in your dashboard.
2. Look for the filter or search bar provided in the chat interface.
3. Enter the name or username of the user you want to filter chats for.
4. Press enter or click on the search icon to apply the filter.
5. The chat interface will display only the chats related to the specified user.

### Channels

<figure><img src="/files/TQghYKpOtSY1LFKZIoEY" alt=""><figcaption></figcaption></figure>

To select the channels in the chat option, follow these steps:

1. **Search for Channels:**
   * Look for an option labeled "Channels" or "Messaging Channels."
2. **Select Channel Types:**
   * You will see a list of available channels (e.g., live chat, messaging apps, social media platforms).
   * Search for the specific channels you are interested in.
   * Switch between channels to view conversations and communicate with users messaging from different chat platforms.

### Search Options

<figure><img src="/files/k0t3FoOEkyTRw3gw60vo" alt=""><figcaption></figcaption></figure>

To search for a specific chat in your chat application, follow these steps:

1. **Type the name of the person, group, or specific keywords related to the chat you are looking for.**
2. **Browse through the results to find the specific chat you need.**
3. **Click or tap on the desired chat from the search results to open it.**

### Contact Info

<figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FRmnEA3j91j6ue0HQxXv0%2FChat%20Contact%20Info%20Panel.png?alt=media&#x26;token=8c881b68-5f7d-4a3c-b071-4386cd54ef26" alt=""><figcaption><p>Contact Info In Chat</p></figcaption></figure>

Edit contact information; create tickets and more.

### Chat Area

<figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhElFPtMZjXYjDDMBT5q2%2Fuploads%2FU1MvEYPmrwFcdJo5RmQt%2FRUM%20Work%20Chat%20Area.png?alt=media&#x26;token=f3007f74-d535-456e-b0a2-b2a75405c6e7" alt=""><figcaption><p>Rampwin Chat Area</p></figcaption></figure>

Simply communicate with users using different message types and more.

### Chat More Options

<figure><img src="/files/TXSLqKyoe6kufBa3g3wi" alt=""><figcaption></figcaption></figure>

Change conversation Open status read status, assign bot, pin chat, and more.

### What's Next?

To improve your Chat, let's learn how you can integrate a bot into it.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rampwin.com/english/reply-to-messages.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.