Messaging

• Auto Reply Template Message: Set up automated responses using predefined templates.

• If you've created a WhatsApp Template Message and want to send it automatically based on Trigger and its Condition, you can use the Auto Reply Template Message in the Workflow Step. This Automation only works for WhatsApp Official API Channels:

• Click on the Add Workflow Step → then select Auto Reply Template Message in the Action Type.

• After selecting the action type, select the template you've created before.

• Then, preview your message template and click Add

Auto Reply Button/Option/Products: Send automated replies that include buttons for options or product selections.

• Auto Reply and Collect User Inputs: Automate responses that also collect inputs from the user for further processing.

• If you want to ask users bot questions and want to save their responses in the contact fields, you can use this Workflow Step.

Under this, you've to define a question in the Question field, and for the answer, you need to select a contact field from the Save To Contact Attribute option.

There are a total of 11 Contact Attributes you can select from to save the answer.